Shipping and Delivery Policy for mydgistore

Processing Time:

  • Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) from the date of purchase.

Shipping Methods:

  • We offer standard shipping through [shiprocket] for domestic orders.
  • International orders are shipped via [shiprocket] and may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

Shipping Rates:

  • Shipping rates are calculated based on the weight and destination of the order.
  • Customers can view the shipping costs for their order during the checkout process before completing the purchase.

Delivery Estimates:

  • Domestic orders typically arrive within 3-7 business days from the date of shipment.
  • International orders may take 7-21 business days to arrive, depending on the destination and customs clearance process.

Tracking Information:

  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track your order using the provided tracking number on the [shipping carrier]'s website.

Delivery Delays:

  • While we make every effort to ensure timely delivery of your order, delivery delays may occur due to unforeseen circumstances, such as weather conditions, natural disasters, or customs delays.
  • We are not responsible for any delays caused by the shipping carrier or customs clearance procedures.

Missing or Lost Packages:

  • If your order is missing or lost in transit, please contact our customer service team at [contact email] for assistance.
  • We will work with the shipping carrier to locate your package or provide a replacement or refund if necessary.

Change of Address:

  • If you need to change the shipping address for your order, please contact us as soon as possible.
  • We are unable to change the shipping address once the order has been shipped.

Shipping Restrictions:

  • We currently do not ship to PO boxes or APO/FPO addresses.
  • Some products may have additional shipping restrictions due to their size, weight, or destination.

Shipping Disclaimer:

  • We are not responsible for any customs duties, taxes, or fees that may be incurred upon delivery of your order.
  • Customers are responsible for ensuring that the items they are ordering comply with their country's import regulations.